Privacy policy

Last updated: August 23, 2025

✅ Disclaimer: Mariqueño complies with the Philippine Data Privacy Act of 2012 (RA 10173). We are committed to protecting your personal information and will never sell or misuse your data. All processing is performed in accordance with applicable laws to ensure both your safety and our compliance.

By accessing or using our Services, you acknowledge and agree to the terms of this Privacy Policy.

#1 Your Rights
Under the Philippine Data Privacy Act of 2012, you have the right to:

• Access: request a copy of your personal information
• Correct: request corrections to inaccurate or incomplete data
• Delete: request deletion of data, subject to legal and contractual obligations
• Withdraw consent: object to certain processing
• File a complaint: raise concerns with the National Privacy Commission (NPC)

We may require proof of identity to protect your account. Authorized representatives may act on your behalf if duly verified.

#2 Personal Information We Collect
We collect personal information only as necessary to provide our Services and comply with the law. This may include:

• Contact details: name, shipping/billing address, phone number, email
• Payment details: credit/debit card, e-wallet, transaction data (processed securely via PayMongo/Xendit)
• Account information: email login, preferences, settings
• Transaction history: orders, returns, exchanges, cancellations
• Communications: customer inquiries, feedback
• Device & usage data: IP address, browser, device info, website activity

#3 How We Collect Information
We collect personal information only as necessary to provide our Services and comply with the law. This may include:

• Directly from you when you create an account, place an order, or contact us
• Automatically via cookies, analytics, and browsing activity
• From service providers such as platform, couriers, and payment processors
• From partners or third parties (advertising networks, analytics)

#4 How We Use Information
Your information is used only for legitimate business purposes, including:

• Order fulfillment: processing payments, shipping, handling returns/exchanges
• Account management: maintaining and verifying your account and preferences
• Customer support: responding to inquiries and resolving concerns
• Marketing (with consent): sending promotions and offers relevant to you
• Fraud prevention & security: verifying transactions, preventing abuse or fraud
• Legal compliance: complying with applicable laws, regulations, and lawful requests

#5 Disclosure of Information
We do not sell your personal information. We may share your information only as required to operate our Services:

• With platform and service providers (IT, payments, couriers, logistics, cloud storage)
• With marketing partners (if you opt-in to promotional communications)
• When required by law (valid court orders, government or regulatory requests)
• In business transactions (mergers, reorganizations, lawful transfers)

⚖️ Limitation of Liability: Mariqueño is not responsible for unauthorized access, loss, or misuse of your data caused by third-party providers (such as platform, banks, payment processors, or couriers) beyond our reasonable control.

#6 Data Retention & Security

• We retain personal information only as long as necessary for business, compliance, and legal purposes.
• We implement commercially reasonable safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
• Customers are responsible for keeping their account access (such as email logins) private and secure.
• Data may be transferred and stored outside the Philippines but always under safeguards consistent with the Data Privacy Act of 2012.

#7 Children’s Data
Our Services are not intended for minors under the age of majority. We do not knowingly collect personal information from minors. If a minor’s data has been provided, please contact us and we will promptly remove it.

#8 Third-Party Links
Our website may contain links to third-party sites (such as payment gateways or social platforms). We are not responsible for the privacy practices or security of such sites. Please review their policies separately.

#9 Updates to This Policy
WWe may update this Privacy Policy from time to time to reflect changes in our practices or to comply with new legal requirements. The “Last updated” date will always be shown at the top of this page. Continued use of our Services after updates constitutes acceptance of the revised Privacy Policy.

#10 Updates to This Policy
If you have questions, concerns, or wish to exercise your rights, please contact us:

• Email: help@mariquenoph.com
• Phone: +63-954-302-9506 (Wednesday to Monday, 9AM-6PM)
• Address: 15 A. de Guzman Interior, Concepcion Uno, Marikina City, 1800, Philippines

If you are not satisfied with our response, you may lodge a complaint with the National Privacy Commission (NPC) at privacy.gov.ph