Cancellation policy

At Mariqueño, we want your shopping experience to be flexible, transparent, and hassle-free.

IMPORTANT NOTES:

• All preorder items are considered custom items. Once confirmed, they cannot be canceled, refunded, or returned unless the item itself becomes unavailable or is delayed beyond the promised timeframe.
• Preorder timelines may vary depending on stock availability and production schedules.
• STRICTLY NO REFUND once order is confirmed.
• Please make sure all order details are final before placing your order. This policy especially applies to unreasonable change-of-mind cancellations or requests after confirmation.
• We kindly ask everyone to respect our store policy to ensure a smooth and fair transaction for all customers.
• All orders, once confirmed, cannot be canceled, refunded, or returned unless the item becomes unavailable or is delayed beyond the promised timeframe.

SPECIAL NOTES

• Failure to claim or refusal to accept your order upon delivery is not considered a valid cancellation.
• Multiple failed delivery attempts or repeated cancellations may affect your eligibility to place future orders.
• For security purposes, Mariqueño reserves the right to decline or cancel suspicious orders.

Please review our purchase options, preorder timelines, and cancellation guidelines below.

⚠️ Cash on Delivery (COD) is not available at checkout due to fraud risks.

PREORDERS
Some items at Mariqueño are available on a preorder basis. Timelines vary by product type:

• Barong Tagalog (15 to 30 days or earlier)
• Shoes (30 to 45 days or earlier)
• Bags  (15 to 30 days or earlier)
  
  

NEED HELP PLACING AN ORDER?
If you have questions or need assistance, contact us:

• 📞 Customer Service Line: +63-954-302-9506 (Wednesday to Monday, 9AM–6PM)
  
• 📧 Email: customercare@mariquenoph.com
• 💬 Chat Support: Available on our Facebook Page.